Q: How do I place an order?

You can place an order with Scott's Bait & Tackle in one of three easy ways
• Online: Use our secure shopping cart system on our website with two options:
  1) On payment page during checkout, (All Customers) pay online when placing the order.
  2) On payment page during checkout, (USA ONLY) select to Mail your order along
         with a postal money order (NO checks) to:
         Scott's Bait & Tackle, 945 Radio Road, Little Egg Harbor Twp (LEHT), NJ 08087
• Phone:
  3) Call us to place your order at 1-609-296-1300

Q: What Methods of Payment do we accept?

Currency is USD only.

U.S. Postal Zones	For orders in the United States, we accept:	USA ONLY: We also Money Orders (Absolutely NO personal checks)	Scott's Bait and Tackle is a Paypal Verified Seller
	For International orders, we accept only:

 Ordering Policies and Notes
Important information regarding orders:

• UNPAID ORDERS are canceled after 14 day; within 3 days if all methods of contact fail to receive a reply. We will attempt to contact you to complete an order via email/phone prior to cancellation.


• Orders with incomplete or falsified information may be canceled at our discretion.


• We reserve the right to cancel any order without notice if we believe it to be fraudulent or cannot supply an item. Scott's Bait & Tackle, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason.
  (See Terms and Conditions of Service)



BE CAREFUL To enter your address information correctly:

We are not responsible for orders that do not arrive due to an incorrectly entered shipping address! Please make sure that all required information is included in your address. We will NOT reship such an order, nor will it be refunded. You would have to reorder and supply corrected information and pay for the order a second time.
SO ENTER ALL INFORMATION CAREFULLY, the first time.

Pricing is subject to change without notice.

 Q: Can you send me a catalog?

We do not have a printed catalog. The online catalog is the only catalog available at this time. However, you can sign up for our marketing list Here to receive emails about future promotions and product announcements, as well as be on the list for new printed catalogs in the future.

 Q: Do I Have To Pay Sales Tax?

Under federal law we are not obligated to collect sales tax from shipments to customers outside of New Jersey. We do collect 7% sales tax from customers within New Jersey.

 Q:  When Will My Credit Card Be Billed?

Scott's Bait & Tackle charges your credit card within 24 hours of order placement. Credit cards are not automatically processed, as all orders are reviewed before payment is accepted. In the rare event of a backordered or special order item, we do not charge you for backordered items until the day they ship.

 Q: Do we ship outside of the continental United States?

We have begun shipping internationally, but with some restrictions. See our "SHIPPING FAQ" for all questions about international shipping (includes rates, countries shipped to, customs information, etc.

If an international customer is placing an order for ANY ITEM other than repair parts for reels, such as reels, clothing etc., we REQUIRE payment to be made via Paypal.com VERIFIED account only. We will not accept any international Paypal payment from an unverified account. We reserve the right to cancel any such order.

 Q: "I need an item, but I can't find it in the catalog. Do you place special orders?"

Yes. We place orders with our suppliers every Monday. If an item is still being manufactured, we will try to find it for you!
Just click on the "Contact Us" link on the left of the screen to send in your request.

Also, this catalog only represents a small portion of our inventory! We may already carry the item that you need.

 Q: "My order got as far as checkout and then stopped. I couldn't get it to process. Can you help?

Yes.

1. During checkout, for new customers, there is a place where you must enter a password to use with our website. Skipping this will prevent the order from processing.
2. The "Terms and Conditions" box, just above the payment section in checkout, must be checked off as read, or the order will not process.
3. If you are trying to check out with Paypal Express and have not yet made an account with us, Paypal will not be able to complete the transaction. Click where it says MY ACCOUNT and create an account with us (or log in to your existing account) then return to the cart and proceed through checkout.
~OR~
If you continue to have difficulty, you can e-mail us or use the "Contact Us" page with complete Name, address, phone, shipping preference and the list of items you need ordered and we will key in the order for you.

Q: How are Pre-Orders handled?

When you place an order for a pre-order item, you are getting in line for the next available item. We do require that you submit a payment for authorization when placing a pre-order, which we will void, to verify that you do have a valid payment source. Once your item becomes available for shipment, we will contact you via phone and email to re-authorize/capture the payment. Funds will not be withdrawn from your payment source until the item is ready for shipping.

There is no deposit required for pre-order items.

At any time before we ship the item(s), you can cancel your order by contacting us via the order notes section of your order.

 Q: How are backordered items handled?

The items in the catalog are intended to be in stock, but it is possible to have a run on a particular item.

Customers will be notified by e-mail when items are backordered. You have the option at that time to respond via e-mail to keep the item on backorder, or cancel it.

If the backordered item is not essential for use with items in the balance of the order (example: 1 bucktail out of an assortment of lures), we will ship the items that we have, then ship the backordered item as soon as it is available, unless otherwise notified as stated above. Backorders are billed when shipped and no extra shipping will be charged.

If the item that is backordered is essential for use with use any/all of the other items in the order (example: one half of a rod and reel combo being out of stock), we will hold the entire order until we contact the customer via telephone.

 Gift Orders & Gift Certificates

How do I purchase a gift certificate?
You can order a gift certificate online from our website or by calling us at 1-609-296-1300

How do I redeem a gift certificate?
Our gift certificates are currently ONLY redeemable for use on over-the-counter sales in the store.

Do you offer gift-wrapping or gift cards?
We do not offer gift-wrapping services or gift cards at this time.

 Important note about older browsers.

Secure Certificate has Expired warning - not so... If you place an order through our secure ordering system and you are using an older version of Netscape (4.05 or earlier) or Microsoft IE 4 for the Mac, a dialog box may appear stating the secure certificate has expired. You can click "Continue" to proceed with a secure connection or you can upgrade your web browser to avoid this message entirely. Older web browsers have their secure certificates set to expire at the end of 1999 which causes this problem. The server side certificate which is used in this ordering process is current.

Other areas of information::

1. Penn reel parts FAQ
2. Shipping FAQ
3. To view our Terms of Sale/Privacy Policy